Shipping & Returns
Shipping Policy
At QuYu Creation, we take great care in ensuring that your order is delivered to you in a timely and safe manner. We provide free shipping on all orders over $100. For orders under $100, there is a flat rate shipping fee of $10.
All our products are carefully packaged to ensure they arrive in pristine condition. If you have any questions about our shipping policy, please don't hesitate to contact us.
Final Sale Policy
Due to the intimate and custom-made nature of each piece of jewelry we create, all products are considered final sale, except in the case of a quality issue. We take great care to craft each item to your specific order, ensuring the highest quality and personalized touch.
Before making a purchase, we encourage you to carefully consider your choice. If you have any questions about product details or would like to know more, please don't hesitate to reach out to us. You can contact us through our email, or WeChat. Your satisfaction is our priority, and we're here to assist you every step of the way. If you have any questions about our return and exchange policy, please don't hesitate to contact us.
Quality Issues
In the rare event that you encounter any quality issues with your jewelry piece, we offer both exchange and refund options for authorized returns within 30 days from the date of delivery.If you find that you are not completely satisfied with your purchase, please reach out to us at QiyuCreation@gmail.com to initiate the return or exchange process.
Please be aware that all returns, exchanges, and refunds are subject to a quality control inspection before they can be accepted. This ensures that we maintain the high standards of craftsmanship that define our brand. When you contact us, please include a brief note describing the reason for the return, along with clear pictures of the item, a copy of your original receipt, your current home address, and telephone number. To facilitate the return process, please ensure that the item is returned in its original packaging, along with the original sales receipt.
We are committed to ensuring your satisfaction with your purchase. If you have any questions, concerns, or wish to initiate a return or exchange, please do not hesitate to contact us at QiyuCreation@gmail.com. Our customer care team will be happy to assist you.